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The Terms That Protect Your Account

When you open an account with meriatoto, you agree to follow the terms that keep your account secure and your deposits and withdrawals protected.

Account verification requiredDANA, OVO, GoPay and QRIS depositsWithdrawal request processing
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meriatoto The Terms That Protect Your Account
REACH OUR TEAM

How to Contact Us About These Terms

Team online

Live Chat

Open your account and head to the help icon in the bottom-right corner. Our team responds within the hour, seven days a week, to clarify any part of these terms or help you understand your account rules.

Email Support

Send questions about account rules, deposit holds or withdrawal delays to [email protected]. We reply within 24 hours and keep a record of all policy discussions tied to your account.

Account Settings

Log in, tap your profile, and select Terms Review to see your agreement date, any policy updates, and your right to dispute terms changes within 30 days of notice.

YOUR DATA AND SECURITY

How We Handle Your Information

Account Verification

We collect your name, phone number, and payment details when you join. Verification happens within minutes via SMS or email. Your verified account is the only one allowed to withdraw; this stops fraud and protects your balance.

Payment Data

Deposits and withdrawals are logged and encrypted. We do not store your full DANA, OVO, GoPay or QRIS credentials; we only record successful transactions and wallet names for your records and dispute resolution.

Cookies and Tracking

We use session cookies to keep you logged in and to prevent duplicate logins on your account. Preference cookies remember your language and lobby view. You can clear these in your browser; we'll ask you to log in again next visit.

Data Retention

Account records, deposits, and withdrawal history stay on file for three years after closure. Regulatory and fraud checks may extend this period. Contact [email protected] to request deletion of non-essential data within 60 days.

Policy Changes

We notify you by email at least 30 days before any material change to these terms. If you disagree, you can close your account and request full withdrawal of your balance within that window without penalty.

Rights and Requests

You have the right to request a copy of all personal data we hold, to correct it, or to object to how we use it. Send requests to [email protected] and we respond within 14 days.

Frequently Asked About Our Terms

If we find a breach — for example, account sharing, use of bots, or funding from a second person's payment method — we may freeze your account pending review. We'll contact you via email and your registered phone within 24 hours. You have seven days to respond. Unresolved breaches may result in permanent closure and forfeiture of balance; repeated breaches are reported to payment providers.

Yes. Log in, go to Wallet, select Manage Payment, and link a new DANA, OVO, GoPay or QRIS account. Withdrawals must go to the same method you used to deposit, unless you contact support first. This rule prevents fraud and keeps your winnings secure.

DANA, OVO, GoPay and QRIS withdrawals typically clear within one to three business hours after verification. Bank transfers may take up to 24 hours. If a withdrawal is delayed beyond this, contact support with your request ID and we'll investigate within four hours.

Tap Forgot Password on the login screen. We'll send a reset link to your registered email. The link expires after one hour for security. If you don't receive it, check spam folders or contact live chat. Never share reset links or passwords with anyone, including support staff.

Yes. Whether you access meriatoto on your phone or computer, the same account rules, payment terms, and data policies apply. Your balance and history sync instantly across all devices. Log out on shared devices to prevent unauthorized access to your account.

Inactive accounts remain open. However, if your account shows no activity for 18 months, we may tag it as dormant and stop accepting deposits as a safety measure. You can reactivate it by logging in or contacting support. We do not charge dormancy fees.

Yes. If you see an unauthorized deposit or withdrawal, contact [email protected] with your account ID and transaction details within 14 days. We'll review logs and work with your payment provider to investigate. Keep your DANA, OVO, GoPay and QRIS receipts as evidence.

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