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How We Keep Your Privacy Safe

When you open an account at meriatoto and deposit via DANA, OVO, GoPay or QRIS, your personal and payment data stays protected under our privacy framework.

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meriatoto How We Keep Your Privacy Safe
REACH OUT ANYTIME

How to Contact Us About Your Privacy

Team online

Live Chat

Our support team responds within minutes via the chat widget in your account lobby. Available 24/7 to answer privacy questions, process data requests or help you update your profile information.

Email Support

Send privacy inquiries to our dedicated email support address. We aim to respond within 24 hours with clear answers about your data, retention and account access rights.

Phone Assistance

Call our Indonesia support line during business hours for urgent privacy concerns. Our team can walk you through data requests, withdrawal verification and account security steps.

YOUR SECURITY FRAMEWORK

How We Protect and Manage Your Information

Data Collection & Use

We collect only the information needed to verify your identity, process deposits via DANA, OVO, GoPay and QRIS, handle withdrawals and comply with local regulations. Gameplay data helps us detect unusual activity and prevent fraud on your account.

Encryption & Storage

All payment details and personal information are encrypted during transmission and storage. Your account password is hashed and never stored in plain text. Servers are protected by firewalls and monitored 24/7 for unauthorized access attempts.

Cookies & Tracking

meriatoto uses cookies to remember your login session, language preference and lobby history so you do not re-enter details on each visit. We also use analytics cookies to track which games and payment methods are most used, helping us improve the platform experience.

Data Retention

We keep your account information for as long as your account is active. After closure, we retain records for a retention period where local law permits, to handle disputes, tax requirements and fraud investigation. Historical withdrawal and deposit records remain accessible for your own verification.

Third-Party Sharing

We share payment details only with our DANA, OVO, GoPay and QRIS processors to complete your transactions. We do not sell your personal data to advertisers or unrelated companies. Verification partners may receive your details only when checking identity or preventing fraud.

Your Data Rights

You can request a copy of all data we hold about you, ask us to correct errors, or request deletion where local law permits. Contact our support team via live chat or email with your account details to start a data access or deletion request. We will respond within the timeframe required by local regulations.

Privacy Policy FAQs

We collect your full name, date of birth, email address, phone number and residential address for identity verification. We also collect your preferred DANA, OVO, GoPay or QRIS details for deposits and a linked bank account for withdrawals. Your device type, IP address and browser information are logged automatically when you log in.

We retain your account records for a period after closure where local law permits, typically for dispute resolution and fraud prevention. Deposit and withdrawal history remains accessible to you for your own records. Personal details like your name and address are kept only as long as required by Indonesian regulations for tax and compliance purposes.

Yes, you have the right to request a data access report. Contact our support team via live chat, email or phone with your account credentials and a formal request. We will compile all personal information, payment history, login records and gameplay data we hold and send it to you within the timeframe required by local law.

Your payment details are encrypted during transmission and stored on secure servers. We never display your full payment number on your account dashboard. Payment processors like DANA, OVO, GoPay and QRIS handle the actual transaction; we store only a secure reference to confirm your connection to that payment method.

Yes, we use cookies to keep you logged in, remember your language and gameplay preferences, and track which games you visit most. Most cookies are necessary for the lobby to function; some are optional analytics cookies. You can disable cookies in your browser settings, but this may affect your experience on the site or cause you to log in repeatedly.

Reach out to our support team via live chat 24/7 in your account lobby, email us with your query, or call our Indonesia support line during business hours. We handle all privacy requests, data corrections and account updates. Tell our team what you need and we will process your request within 24 hours or the timeframe required by local regulations.

We share payment details only with DANA, OVO, GoPay and QRIS processors to complete your transactions. Verification partners may access your information only when confirming your identity or investigating fraud. We do not sell your personal data to marketing companies, advertisers or unrelated third parties where local law permits.

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